Shipping and Returns Policy

Shipping Policy

Order Processing

  • Processing Time: All orders are processed in a timely manner. Orders are not processed or shipped on weekends or holidays.
  • Order Confirmation: After placing an order, you will receive an email confirmation with your order details. Please review the information and contact us immediately if there are any errors.

Shipping Rates & Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery Estimates: Delivery times may vary depending on your location and the shipping method chosen.
  • International Shipping: We currently do ship internationally. For international orders, please be aware that additional taxes, customs, and import duties may apply.

Shipping Carriers

We work with a variety of reputable carriers to ensure your order is delivered safely and on time. The specific carrier for your shipment will be selected based on the best available option for your location and the nature of the order.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).

Delivery Issues

If your package is lost, delayed, or damaged during shipping, please contact us within 7 days of the expected delivery date, and we will work to resolve the issue.

Returns Policy

Return Eligibility

We accept returns of unused and unopened products within 30 of the delivery date. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.

Non-Returnable Items

The following items cannot be returned:

  • Custom products (such as special orders or personalized items)
  • Perishable goods (such as food, flowers, or plants)
  • Sale items or gift cards

Return Process

To initiate a return:

  1. Contact Us: Contact us with your order number and reason for return.
  2. Approval: Once your return is approved, we will provide you with a return shipping address and instructions.
  3. Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. If approved, a refund will be processed to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us.

Return Exceptions

If you believe your product is eligible for a return due to an issue that is not covered above, please reach out to us directly to discuss your situation.

Contact Information

For any questions or concerns regarding shipping or returns, please contact us through email or using our Contact Us form.